Refund Policy
Last updated: October 10, 2022
Overview
It is expected that our customers read, and understand the refund policy before making a purchase. This policy was updated published on December 20, 2018. All previous versions of this policy are now rendered void. Refunds DO NOT apply where expressly exempt. This includes ALL FlightBridgeED Air and Surface Transport (FAST) Symposium tickets and passes. Products and services which are exempt from refunds will have prominent notices displayed either on the website or in-person (depending on venue) before checkout.
FlightBridgeED Air & Surface Transport (FAST) Symposium Refund Policy
All FAST tickets and passes are NON-REFUNDABLE and NON-TRANSFERABLE. All sales are final.
FlightBridgeED Price-Match Policy
FlightBridgeED does not participate in price-match. This includes price matches from competitor offers and advertising as well as price match refunds on our own products related to a sale. No refunds will be issued for a price difference paid prior to, or after any sale, promotion, or offer.
Physical Merchandise
All items which must be shipped from FlightBridgeED to you (the customer) are considered physical merchandise. These include, but are not limited to items such as books, t-shirts, and (etc.). All physical items are sold “as is” with no expressed returns accepted. For defects in tangible craftsmanship, please contact us for a replacement item.
Digital Purchases
All digital sales are final at the time of purchase, and no refunds will be made for any digital purchase.
In-person (Live) Events and Courses
You may cancel your in-person event or course, at any time via our website, or by contacting customer support ([email protected]). The refund eligibility period ends thirty (30) days at midnight (12:00 am) from the start date of the event. The customer will receive the full amount of their registration fees, minus a non-refundable processing fee of fifty (50) dollars.
After this 30 (30) day deadline, customers are no longer eligible to receive a refund in whole, or in part due to customer-initiated cancellation. You may, at any time before seven (7) days, at midnight (12:00 am) from the start of an event, request to reschedule and attend a course at another location (depending on availability) by contacting customer support by email at [email protected], by phone at 1-800-991-3160, or via chat on any of our websites (flightbridgeed.com, fastsymposium.com, or emerge-learning.com).
If you registered for a review course, the customer may also opt to transfer their registration over to the Online Review Course. If the customer cannot find a suitable in-person alternative for their review course, please be aware that the FlightBridgeED Customer Support team may at their sole discretion, initiate a transfer to the Online Review Course on behalf of the customer.
Refund Initiation and Negotiation with Financial Institution Policies
FlightBridgeED initiates all eligible refunds immediately upon receiving your request. Please be aware that some financial institutions may take up to 4 weeks to credit your account fully. For legal, and privacy reasons FlightBridgeED cannot contact your financial institution on your behalf for any reason.