Refund Policy

REFUND POLICY

Updated: December 29, 2020

 

Overview

It is expected that our customers read, and understand the refund policy before making a purchase. This policy was updated on December 28, 2020. All previous versions of this policy are now rendered void. Refunds DO NOT apply where expressly exempt. This includes ALL FlightBridgeED Air and Surface Transport (FAST) Symposium tickets and passes. Products and services which are exempt from refunds will have prominent notices displayed either on the website or in-person (depending on venue) before checkout.

 

FlightBridgeED Air & Surface Transport (FAST) Symposium Refund Policy

All FAST tickets and passes are NON-REFUNDABLE without exception but are transferrable to future FAST events, or to another person. For assistance with transfer, please contact customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 1-800-991-3160.

 

Flexible Change and Cancellation Policy for FAST 2020

Due to COVID-19, the FlightBridgeED Air and Surface Transport (FAST) Symposium for 2020 was canceled in accordance with government requirements. In response, FlightBridgeED temporarily implemented a Flexible Change and Cancellation Policy for FAST 2020 to reduce the impact of COVID-19 on FAST ticket-holders, sponsors, and vendors. This policy has officially expired and is no longer active, or retroactive. (The FlightBridgeED Air & Surface Transport (FAST) Symposium Refund Policy above applies to all FAST tickets and passes regardless of year.)

 

Physical Merchandise

All items which must be shipped from FlightBridgeED to you (the customer) are considered physical merchandise. These include, but are not limited to items such as books, t-shirt, and (etc.). All physical items are sold "as is" with no expressed returns accepted. For defects in tangible craftsmanship, please contact us for a replacement item.


Digital Purchases

All digital sales are final at the time of purchase, and no refunds will be made for any digital purchase.


In-person (Live) Events and Courses

You may cancel your in-person event, or course, at any time via our website, or by contacting customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.).


The refund eligibility period ends twenty-three (23) days at midnight (12:00 am) from the start date of the event. The customer will receive the full amount of their registration fees, minus a non-refundable processing fee of fifty (50) dollars.


After this twenty-three (23) day deadline, customers are no longer eligible to receive a refund in whole, or in part due to customer-initiated cancellation. You may, at any time before seven (7) days, at midnight (12:00 am) from the start of an event, request to reschedule and attend a course at another location (depending on availability) by contacting customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.).

 

If registered for a review course, the customer may also opt to transfer their registration over to the Online Review Course. If the customer cannot find a suitable in-person alternative for their review course, please be aware that the FlightBridgeED Customer Support team may at their sole discretion, initiate a transfer to the Online Review Course on behalf of the customer.

 

Refund Initiation and Negotiation with Financial Institution Policies

FlightBridgeED initiates all eligible refunds immediately upon receiving your request. Please be aware that some financial institutions may take up to 4 weeks to credit your account fully. For legal, and privacy reasons FlightBridgeED cannot contact your financial institution on your behalf for any reason.