Refund Policy

REFUND POLICY

Updated: September 2, 2020
 

Overview

It is expected that our customers read, and understand the refund policy prior to making a purchase. This policy was updated on September 1, 2020. All previous versions of this policy are now rendered void. 

 

Physical Merchandise

All items which must be shipped from FlightBridgeED to you (the customer) are considered physical merchandise. These include, but are not limited to items such as books, t-shirt, and (etc.). All physical items are sold "as is" with no expressed returns accepted. For defects in tangible craftsmanship, please contact us for a replacement item.


Digital Purchases

All digital sales are final at the time of purchase, and no refunds will be made for any digital purchase.


In-person (Live) Events and Courses

You may cancel your in-person event, or course, at any time via our website, or by contacting customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.).

The refund eligibility period ends twenty-three (23) days at midnight (12:00 am) from the start date of the event. The customer will receive the full amount of their registration fees, minus a non-refundable processing fee of fifty (50) dollars.


After this twenty-three (23) day deadline, customers are no longer eligible to receive a refund in whole, or in part due to customer-initiated cancellation. You may, at any time before seven (7) days, at midnight (12:00 am) from the start of an event, request to reschedule and attend a course at another location (depending on availability) by contacting customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.).

 

If registered for a review course, the customer may also opt to transfer their registration over to the Online Review Course. If the customer cannot find a suitable in-person alternative for their review course, please be aware that the FlightBridgeED Customer Support team may at their sole discretion, initiate a transfer to the Online Review Course on behalf of the customer.

 

Refund Initiation and Negotiation with Financial Institution Policies

FlightBridgeED initiates all eligible refunds immediately upon receiving your request. Please be aware that some financial institutions may take up to 4 weeks to credit your account fully. For legal, and privacy reasons FlightBridgeED cannot contact your financial institution on your behalf for any reason.